Refund Policy

Last updated: November 2025
Website: https://xsocial.shop/
Contact Email: Xsocial.shop@gmail.com

1. Digital Product Policy

Our website offers digital products that are delivered electronically (for example: downloadable files, access links, or digital keys).
Because these products are intangible and instantly accessible, we do not offer refunds, exchanges, or cancellations once the product has been purchased or downloaded.

Please ensure you read all product details carefully before making a purchase.

2. Exceptions

A refund or replacement will only be provided in the following situations:

• You were charged twice for the same product due to a technical error.

• You received a defective or incorrect download link, and our support team could not resolve the issue within 3 business days.

• You were wrongfully charged due to a payment system error.

To request a refund under these exceptions, please email us at Xsocial.shop@gmail.com within 7 days of your purchase. Include your order ID, payment proof, and a brief description of the issue.

3. No Guarantee of Compatibility

All digital products are provided as described. It is the buyer’s responsibility to ensure compatibility with their device, software, or platform. Refunds will not be issued for issues related to incompatibility.

4. Contact Support

If you face any issue with product delivery, access, or quality, please contact our support team at Xsocial.shop@gmail.com.
We will respond within 48 hours (working days) and make every effort to resolve your concern quickly.

5. Compliance

This Refund Policy follows:

• The Consumer Protection Act (India)

• Information Technology Act, 2000

• General Data Protection Regulation (GDPR – EU), for customers in the European Union

6. Changes to This Policy

We may update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised “Last Updated” date.